FAQ
Frequently asked questions
Answers to the most common questions about our private transfers, prices and booking.
Booking
How do I book a transfer?
Fill in the three-step booking form: route and vehicle, trip details, then your contact details. You then receive a summary by email.
Is my booking confirmed as soon as I send it?
No. Your request is saved as “pending confirmation” until our team validates it.
Can I book from my phone?
Yes, the form is designed to be easy to fill in on a phone.
What information do I need to give?
Your route, date and time, number of passengers and suitcases, your flight or train number where relevant, and your contact details with the international dialling code.
Prices
How are prices set?
Each route has a price depending on the vehicle, Eco or VIP Van. It applies to the route shown, in the direction you choose. See the price list.
How is a return trip priced?
The total is the sum of both journeys. It is shown when both journeys are in our price list.
My route isn’t listed. What should I do?
Choose “Other address” in the form and your request becomes a quote request.
How much is hourly hire?
The price depends on the duration, vehicle and your plans. You receive it as a quote.
Vehicles and extras
What is the difference between Eco and VIP Van?
Eco seats 1 to 4 passengers, VIP Van 1 to 8. For more than 4 passengers, VIP Van is required.
Can I ask for baby or booster seats?
Yes, enter how many at step 2. Our team confirms availability and conditions.
How much luggage can I bring?
Enter the number of suitcases in your request and our team will check that the vehicle you chose is suitable.
Services
Do you serve Paris train stations?
Yes. Choose “Paris train station” and give your train number.
Can you drive me to an event?
Yes: trade fairs, concerts, matches, fashion shows and weddings. See our event chauffeur page.
Your journey, at the price shown
Choose your route and vehicle, then send your request in a few minutes from your phone.